Operations director

Operations director
Are you looking for a job for a 100% Quebec company that promotes well-being, where your involvement will be recognized?
Do you want to join a committed, dynamic team that likes to have fun while working?
SKYSPA Group offers you a unique opportunity to meet all your expectations!


SKYSPA sites are located in Quebec City in the Sainte-Foy district as well as in Quartier DIX30 in Brossard. SKYSPA Group also operates the Spa Nordic Station in Magog as well as Förena Cité thermale in Saint-Bruno-de-Montarville. We are looking for a Director of Operations for our Quebec site with strong entrepreneurial skills to join our great team and contribute to the ambitious growth of the group.
Your mission will be to manage all operations at the Quebec site and supervise a team of nearly 40 people. Supported by your supervisors, you will be responsible for achieving the financial objectives agreed with management. You will ensure the application of high standards in terms of quality of services offered to our customers so that the customer experience is exceptional at all times. You will participate in management committees as a member of the management team.


  • Management of general operations: planning, organization and control of human and material resources of the site;
  • Maintenance: responsible for site security, monitoring procedures, hygiene, cleanliness and safety of the facilities and the site in general;
  • Care: management of teams and the excellence of the service offered;
  • Customer service: maintaining and continuously optimizing the quality and speed of customer service for the complete customer experience, including the bistro/café. Collaborates with the marketing department in the development and deployment of strategies aimed at maximizing sales;
  • Field marketing: deployment of local field marketing activities in order to create and maintain partnerships with neighboring businesses / businesses / institutions, boost visibility on its territory and increase traffic.


  • You have a Bachelor's degree in Tourism and Hospitality Management or other relevant training and have at least 7 years of experience in a management position in the hotel, restaurant or similar business to ours ;
  • You stand out for your positive, proactive and unifying leadership, combined with great management rigor (planning, priorities, monitoring, organization, multitasking, autonomy);
  • Bilingual, you are able to communicate in French and English both orally and in writing and master the Office Suite software;
  • You recognize yourself in our corporate values: We are family, we are dedicated, we are real, we are passionate, we are heart-head balance.


  • A positive work environment surrounded by people who work together to achieve business results!
  • A strong human-oriented corporate culture;
  • An undeniable team spirit;
  • Free access to our 4 spas for you and a guest, from Day 1;
  • Generous discounts on all our treatments;
  • Competitive compensation;
  • Group Insurance;
  • Corporate RRSP;
  • Flexible hours;
  • And more !


We look forward to receiving your application, and invite you to send it to us by email at emploi@skyspa.ca!

Feel free to visit the corporate site: www.groupeskyspa.ca/

Only the people selected for an interview will be contacted. We support the principle of employment equity.

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