Are you known for your outstanding customer service, positive energy, and desire to grow in a workplace where well-being is at the heart of everything?

Are you looking for more than just a job? Do you want to be part of a meaningful human adventure, in an inspiring setting, with real opportunities for professional development?

Welcome to SKYSPA Québec!

We’re looking for a dynamic individual to fill the role of Customer Service Team Lead.

Located on the 17th floor—where the sky, river, and mountains meet—SKYSPA Québec offers a breathtaking view and a pleasant work environment. The team spirit here reflects our space: warm, welcoming, and uplifting!

WHAT IT MEANS TO WORK WITH US

• A positive work environment surrounded by people who collaborate to achieve business results

• A human-centered company culture focused on employee well-being

• An undeniable team spirit

• Free access to our 4 spas for you and a guest, starting Day 1

• Generous discounts on all our treatments

• Group insurance coverage

• Access to telemedicine services

• A corporate RRSP program

• And much more!

YOUR MISSION

As the Customer Service Team Lead, you'll be a cornerstone of our guest experience. You’ll play a key role in coordinating the customer service team, working closely with the Customer Service Manager and other departments to ensure a seamless, human, and memorable experience.

But that’s not all—this position is also a gateway to career growth within our organization. We’re looking for someone ambitious, ready to grow with us!

WHAT YOU’LL DO

• Deliver top-tier customer service and handle all regular front desk duties

• Be responsible for opening and closing the site according to our standards, and conduct regular walkthroughs to ensure pristine cleanliness, inside and out

• Act as the go-to person for all staff (maintenance, treatments, customer service) in the absence of the Manager, ensuring smooth information flow

• Ensure all rules, protocols, and standards are rigorously followed and enforced

• Oversee customer complaint handling, group booking files, and member accounts

• Support the Manager with management tasks such as: staff scheduling based on traffic, call monitoring, inventory control, cash register balancing, email management, gift card preparation, etc.

• Participate in training new team members

• Optimize and verify the appointment schedule to ensure smooth spa operations

YOU’RE THE ONE WE’RE LOOKING FOR IF…

• You have solid customer service experience

• Ideally, you’ve worked in the spa or hospitality industry (a plus!)

• You are bilingual in French and English, both spoken and written, to serve all clients professionally

• You’re proactive, organized, and calm under pressure

• You’re known for your natural leadership, kindness, and positive attitude

• You’re resourceful, take initiative, and demonstrate sound judgment

• You have a neat appearance and strong attention to detail

• You’re punctual and thorough

• You have basic computer skills or are eager to learn quickly

READY TO TAKE THE LEAP?

• Permanent, full-time position (32–40 hours/week)

• Variable schedule, including day, evening, and weekend shifts

Send us your application and discover how far this amazing journey can take you... all the way up to the 17th floor!