Join the FÖRENA Team as a Customer Service Supervisor!

Are you a natural leader, passionate about excellence and well-being? Do you have the ability to communicate effectively and motivate a dynamic team while delivering an exceptional customer experience? This opportunity awaits you!

YOUR MISSION

As a Customer Service Supervisor, you will be responsible for guiding and motivating a team of about 20 employees. Reporting to the Operations Manager, you will be a true ambassador of our values of excellence and hospitality, ensuring smooth daily operations and team cohesion, all while ensuring an exceptional customer experience.

• YOUR DAY-TO-DAY
• Lead, inspire, and motivate your team in a refined and stimulating environment.
• Ensure flawless operations while maintaining unmatched service standards.
• Ensure a warm welcome for guests, manage appointments, and oversee the overall spa experience.
• Actively participate in hiring, training, and evaluating your team members.
• Handle complaints and client cases with professionalism and care.
• Collaborate closely with other departments (spa treatments, site, restaurant, maintenance) to create unforgettable moments.

YOUR PROFILE

Professional Requirements:

• 2 to 3 years of experience in team management, ideally in an environment where elegance and service quality are top priorities.
• College degree, technical diploma, or equivalent.
• Bilingual (French and English), both spoken and written.
• Experience in Spa or Hospitality is a major asset.

Personal Requirements:

• Natural leadership with the ability to adapt to varying schedules.
• Ability to inspire and motivate a young and dynamic team.
• Strong sense of responsibility, initiative, and autonomy.
• Excellent organizational skills.
• Ability to solve problems and make decisions.
• Exceptional interpersonal skills and strong listening abilities.

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

• Full-time permanent position (40 hours/week), Tuesday to Saturday.
• Start date mid-April or to be discussed.

WHAT IT MEANS TO WORK WITH US

• Free access to our 4 spas for you and a guest from Day 1.
• Generous discounts on all our treatments.
• Group health insurance, telemedicine services, flexible hours, and more.
• A positive work environment with people working together to achieve business goals!
• A human-centered corporate culture focused on employee well-being.

#SSEN